Frequently Asked Questions
- What are the advantages of becoming a Beerhound member?
When you've registered an account with Beerhound, you will be able to check out faster, track orders, store addresses, reorder past orders, save favourite beers, review beers and earn Beerhound rewards points as you spend to redeem for free beers or gift packs.
- How do I update my address?
Beerhound members can update their address in their online profile under "My Account". Simply log in to your account at the "Sign in" page at the top of the website, once you've logged in, you will see an area in the left menu to update your shipping address. Note you can add multiple shipping addresses that can also be used for sending beer as a gift to friends and family.
- How do I pay for the beer on the website?
You can pay with any a Visa, Mastercard, America Express or Discover credit cards on the Beerhound website, via the secure PayPal payment gateway. You don't need to have any registered Paypal account, all you need is your credit card and you can check out and pay securely on the website.
- When can I expect delivery?
Our delivery drivers will deliver products ordered off the Beerhound website to your homes or the designated shipping address in Hong Kong sometime between 9:00 am - 7:00 pm Monday to Saturday, excluding Hong Kong public holidays or when any typhoons or black rain signals are hoisted in Hong Kong.
If you order beer or gift packs on the website before 3:00 pm each day, you can expect delivery within the following day, subject to no issues with the delivery address details provided, someone available at the delivery address or any issues with the delivery drivers we use. Some selected products on our website will have a longer delivery time. These products will have their delivery schedules marked on their relevant product pages on the website which need to be noted when you order.
The delivery drivers will either WhatsApp or call one of the designated phone numbers supplied in your Account when the delivery is nearby. If no one is available at the shipping address, we will also contact you to arrange another time and the delivery will be rescheduled.
- How do I earn Beerhound Rewards points?
You earn Beerhound Rewards points when you order beer or cider on the Beerhound website. For every $1 HKD you spend, you will earn 1 Beerhound point. You can also earn 200 Beerhound Rewards points when you review a beer on the website and 2000 Beerhound Points for referring new customers via the My Referrals page in your account profile.
- When will Beerhound Rewards points show in my account?
You will be credited with 500 Beerhound Rewards points when you first join. Beerhound Rewards points that are earned for new orders are credited instantly after your order has been made on the website. Beerhound Rewards points for reviewing beers will be credited after our website administrator has checked and approved the new review. Beerhound Rewards points for referring new customers, will be credited after the new customer has joined our website via the referral tracking link and their first order has been completed.