Frequently Asked Questions

  • What are the advantages of becoming a Beerhound member?
    When you’ve registered an account with Beerhound, you will be able to check out faster, track orders, store addresses, reorder past orders, save favourite beers, review beers and earn Beerhound rewards points as you spend to redeem for free beers or gift packs.
  • How do I earn Beerhound Rewards points?
    You will earn Beerhound Rewards points when you order beer or cider on the Beerhound website. For every $1 HKD you spend, you will earn 1 Beerhound point. You will be credited with 500 Beerhound Rewards points when you first join as a new member bonus. You can also earn 200 Beerhound Rewards points when you review a beer on the website and 2000 Beerhound Points for referring new customers via the My Referrals page in your account profile.
  • How do I redeem my Beerhound Rewards points?
    You can redeem Beerhound points on the website by using your points to pay in full or part payment. When you next add items to your cart and check-out on the website you will see there’s an option during the check-out process to select to pay partially or in full with your points, if you have enough Beerhound Points balance. A total of 40 Beerhound Points is equivalent to $1 HKD.
  • When will Beerhound Rewards points show in my account?
    You will be credited with 500 Beerhound Rewards points when you first join. Beerhound Rewards points that are earned for new orders are credited instantly after your order has been made on the website. Beerhound Rewards points for reviewing beers will be credited after our website administrator has checked and approved the new review. Beerhound Rewards points for referring new customers will be credited after the new customer has joined our website via the referral tracking link and their first order has been completed.
  • When can I expect delivery?
    Beerhound Deliveries will be made to the areas around Hong Kong following the below delivery schedule. Please be sure to check the schedule for the area of your residence. Most orders can normally be made following this scheudle prior to booking 48 hours in advance, however this is subject to the type of beer you order and supplier availability. Some rare or premium beers can have a longer lead times.

    • Hong Kong Island and Kowloon – usually within 48 hours Monday – Saturday, depending on types of beers ordered and supplier availability.
    • Sai Kung and Clear Water Bay – Tuesdays and Fridays, we services these areas twice a week
    • Lantau Island and Discovery Bay – Thursday night or Fridays, we service this area one day a week and one evening a week
    • We do not deliver to Lamma, Peng Chau and Cheung Chau Islands, however, we can make deliveries to the Ferry Piers on Hong Kong Island
    1. We do not sell alcohol to persons under the age of 18. By using this site, you represent that you are aged 18 or above.
    2. Customers will receive free delivery on orders at the value HK$600 or over. Orders below HK$600 will be subject to a HK$60 delivery fee. We only deliver within Hong Kong SAR.
    3. Beerhound Ltd outsources its deliveries to external contractors. Beerhound Ltd is not liable for the time it takes to deliver, nor does it take responsibility to deliver within a timeframe, however we will do our best to deliver within 48 hours your order, following the delivery schedule above
    4. Beerhound Ltd is not liable for any damages made by the delivery process, to any person or to any properties or possessions.
    5. Because the products are fragile, Beerhound Ltd will replace any damages incurred to the products during the journey to the Buyer, however once the Buyer receives the parcels, the products are now the possession and responsibility of the Buyer. Beerhound Ltd will not be responsible for any damages incurred to the products thereafter.
    6. In case of typhoon warning 3 and above, black rainstorm warning or other major potential disruptions (demonstrations, etc.) Beerhound Ltd reserves the right to delay deliveries until it is safe to deliver.
  • How do I pay for the beer on the website?
    You can pay with any a Visa, Mastercard, America Express or Discover credit cards on the Beerhound website, via the secure PayPal payment gateway. You don’t need to have any registered Paypal account, all you need is your credit card and you can check out and pay securely on the website.